Grievance Redressal
To register your complaints, use any of the following options as per your convenience. We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.
Write To Us
Manager- Customer Care Services
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
Escalate a Query
If you are not satisfied with our response to your online Interaction: Escalate your Interaction or call us at 1860-180-7777
Escalation Matrix
Click here to see our Escalation Matrix and other options.
We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.
Grievance Redressal Officer:
|
Name |
Designation |
Address |
|
Mr. Prosenjit Dhar |
Nodal Officer |
DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) |
Call Us
Dial 1860 500 1290, 1860 180 1290, 39 02 02 02(Prefix local the STD code) or 1800 180 1290 (Toll Free)
Our customer care executives are available 8 AM - 8 PM from Monday to Saturday.
Walk-in Desk Address
Click here to know Walk-in Desk Address
Email Us
Get in touch with us for a query or feedback. We will be happy to help you.
Lost or Stolen Cards
Contact us immediately in case of a card loss or suspect of some fraudulent activity
- Log on to sbicard.com and instantly block your card by clicking on ‘Block Lost \Stolen Card’
- SMS BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)
Call us-
Dial 1860 500 1290, 1860 180 1290, 39 02 02 02
(Prefix local STD code)
or 1800 180 1290 (toll free)
If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.
- This is a complimentary facility available to SBI Corporate Card members.
- The replaced emergency cards have a validity of 30 days. Call the SBI Card helpline upon return to India.
- Cash disbursement is available, only if cash facility is applicable on your card.
*The emergency card replacement facility is provided by Visa and the terms of use are regulated by the Visa Operating Regulation. For more details log on to corporate.visa.com
The Integrated Ombudsman Scheme 2021
We are covered by the Integrated Ombudsman Scheme of the Reserve Bank of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Ombudsman appointed by the Reserve Bank of India.
Scheme Details
Download PDFTo contact nearest banking ombudsman
Download PDFAllow us to help you
Contact Us
SBI Cards and Payment Services Limited
Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower,
E-1,2,3 Netaji Subhash Place,
Wazirpur, New Delhi 110034
CIN:U65999DL1998PTC093849
Simply SMS
Get instant information. Send an SMS to 5676791 from your registered mobile number.
Learn More
